Terms & Conditions

Terms of Service

Effective Date: 30 August 2016

Please read these terms carefully before using this site.  By using our service, you confirm that you accept these Terms of Service and you will comply with it and that you agree to the collection and use of your personal data in accordance with the Privacy Policy.  

We recommend that you print a copy of these terms and/or save them to your computer for future reference and that you check these Terms of Service regularly to account for any updated versions. If you do not agree to these Terms of Service you must not continue to use our service.

About Takemyspare

Takemyspare provides a platform across which users may buy (“Buyers”) and sell (“Sellers”) spare tickets for live events that the Sellers will also be attending.  

These terms of service together with all policies and documents referred to in it, including the Privacy Policy and Cookies Policy, detail the terms on which you may make use of our website and the platform services to contact and contract with third parties (collectively the “Terms of Service”).  These Terms of Service will apply to the services made available through our website and any other channels for accessing and using our service, including mobile apps and any other technology or device and/or any other applications which are now, or may become available, and/or via third party sites or links (including social media sites) (collectively referred to as the “site" and/or or " service"). 

We do not control any content or information listed or made available through Takemyspare, when event tickets are bought and sold using our service the contract made in respect of such transaction is made directly between the Buyer and the Seller of those tickets. These Terms of Service reflect your contract with us in respect of your use of our site, the platform and our Service. For more information on the rules applicable to the buying and selling of tickets via our service please see the "Additional terms for Sellers" and "Additional terms for Buyers" below.  

We are not responsible for any transaction between the Buyer and Seller and are merely providing a platform service on which Buyers and Sellers may advertise events that they have an additional/spare ticket available for and will be attending said event.  Takemyspare acts as a facilitator between potential Buyers and Sellers seeking to attend an event with a person with the same interests where they have an additional ticket available.  

Use of our service includes accessing, browsing, posting, uploading, using or registering to use our platform.  Please note that your use of our service via third party media and your use of any third party's services via our site, may be subject to separate terms and conditions as required and provided by the relevant third party.

Who can use the site

Takemyspare provides a platform across which users may buy (“Buyers”) and sell (“Sellers”) spare tickets for live events that the Sellers will also be attending.  By visiting the site you are under no obligation to buy or sell tickets and may access the site as a guest visitor (collectively guest visitors, Buyers and Sellers are referred to as "users").  Our site is operated by Takemyspare Limited ("Takemyspare" "platform provider", "us" or "we") a private limited company registered in England and Wales under company number 09971946 with our registered office at 17-19 Park Street, Lytham St. Annes, England, FY8 5LU. Our VAT number is 232 4210 59.

Takemyspare is not intended for use by minors and no one under 18 years of age is permitted to create a Takemyspare account, make available content, or access or use the Services.  By accessing the site and the services you confirm that you are over 18 years of age; you will comply with these Terms of Services; you accept responsibility for the use of Takemyspare on any device, whether or not it is owned by you; and you accept responsibility for any content or claims made or distributed by you or through your account. 

You are not permitted to access Takemyspare or the Services on behalf of a business or other entity or person.  

All users understand and acknowledge that Takemyspare is not a party to the agreement or arrangements between the Buyer and Seller and that Takemyspare cannot guarantee that users will complete or fulfil any transaction. 

Accessing our site

Access to our site is made available free of charge. We do not guarantee that our service, or any content on our site, will always be up to date, available or be uninterrupted.  By using Takemyspare and the services, you agree that the internet transmissions are never completely private or secure.  You understand that any claims you make or content you send using Takemyspare or any service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted. 

Access to our service is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site and/or our service and/or your right to access it without notice. We will not be liable to you if for any reason our site or our service is unavailable at any time or for any period and we will not be liable to you for any viruses or other malicious software or bugs, glitches, errors, delays or inaccuracies in our service or on our site of for the accuracy or validity of any claims made by Sellers or Buyers.

You are responsible for making all arrangements necessary for you to have access to our service, and any associated costs (including charges by your internet service provider for example).

You are also responsible for ensuring that all persons who access our service through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Changes to these terms and our site

These Terms of Service also set out the permitted uses and prohibited uses of our service, the rules governing the listing and selling of tickets via our site, and out the rules governing the purchase of tickets via our service. When using our service or our site, you must comply with these Terms of Service.

We may revise the terms of this Terms of Service at any time by amending this page and posting a new version of these Terms of Service (or any of our policies) on our site. Please check this page each time you access the site to take notice of any changes we make, as they are binding on you. You will be bound by the Terms of Service in place at any time you use our site or buy and sell tickets via our service.

We may update our site or our service from time to time, and may change the content at any time. However, please note that any of the content on our site or our service may be out of date at any given time, and we are under no obligation to update it.  We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Account registration

All users must register an account to use the services.  In order to complete the registration process you will provide us with an email address and password.  By registering an account you agree to provide true, accurate and complete personally identifiable information about you and that you will maintain and update your personal information from time to time.  You represent and warrant that all personally identifiable information provided and about you is true, accurate and complete. 

Your password and account registration details should be treated as confidential. You are responsible for any and all activity that occurs on your account and must not transfer or provide third parties with your account login details. You are responsible for maintaining the security and confidentiality of your login details and agree to immediately notify us if you believe someone has used or is using your account without your permission or any other breach of security is brought to your attention. 

We have the right to suspend or disable your account at any time and without providing you with a reason.  If you know or suspect that anyone other than you knows your password, you should promptly notify us at hello@takemyspare.com. In the event that you disable/delete your account, please note that content and/or data you have provided and/or posted may remain on our servers in accordance with our Privacy Policy as part of our backup system.  We reserve the right to share your email address with third parties in accordance with the Privacy Policy.

By using the services you agree that you will not create an account if we have already disabled your account (unless you have first obtained our written permission), you will not sell, rent or lease your account details to a third party and you will not log in or attempt to log in to the services through unauthorised third party applications. 

Intellectual property rights

Takemyspare has a trade mark with the following trade mark number UK00003151377. We are the owner or the licensee of all intellectual property rights in or connected to the platform and the service and the Takemyspare logo.  You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.  

In consideration of you agreeing to abide by these Terms of Service, we grant to you a non-transferable, non-exclusive licence to use Takemyspare and the data supplied with the software on your devices, subject to your ongoing compliance with these Terms of Service and any rules or policies applied by any third party provider or operator from whose site you access or download Takemyspare.  

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us our licensors or any relevant third parties.  By using the site and accessing the platform you agree to these Terms of Service, including any amendments to the Terms and policies.  If you do not agree to these Terms of Service, we will not licence Takemyspare to you and you must cease use of Takemyspare. 

We do not warrant that the site or platform is compatible with all devices and operating systems.  It is your sole responsibility to determine whether or not Takemyspare is compatible with your device and you are responsible for any and all data and other charges that you may incur to use the service.  If you are unsure of what these charges may be, you should contact your service provider before proceeding. 

From time to time software updates may be issued through the operator from whose site you accessed Takemyspare.  Depending on the update, you may not be able to use the services until you have accepted any new or additional terms. 

Except as expressly permitted by law, you agree: (i) not to copy the services or third party content (this includes but is not limited to taking screenshots of photographs of content); (ii) not to adapt, vary or modify Takemyspare or the content; (iii) not to make any alterations to, modifications of, the whole or any part of Takemyspare, or permit Takemyspare or any parts of it to be combined with, or become incorporated in any other programs; (iv) not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of Takemyspare; (v) not to provide or otherwise make available Takemyspare in whole or in part in any form to any person without prior written consent from us; and (vii) to comply with all technology control or export laws that apply to the technology used or supported by Takemyspare or any service.

These Terms of Service do not grant you any right to use branding, logos, designs, photographs, videos, or other materials used by Takemyspare, nor may you download, distribute, syndicate, broadcast, perform or display any portion of the services or site content except as permitted in these Terms of Service. 

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site and our service will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our liability

To the maximum extent permitted by law, the services are provided as is without warranties of any kind, either express or implied.  We have no control over, are not responsible for and shall have no liability for content made available on Takemyspare.  We do not screen content and cannot and do not guarantee the accuracy, completeness or quality of content or endorse the reliability, accuracy or completeness of any content.  All content you access through Takemyspare is at your own risk.  In addition, we do not represent or warrant that the Services will always be secure, error-free or timely; the services will always function without delays, disruptions or imperfections or that the content will be timely or accurate.  Although we may (at our absolute discretion) make reasonable efforts to update the information on our site, which may include taking certain limited steps to verify users and/or the authenticity of tickets for events which are listed via our service.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

Takemyspare may contain a link to third party websites, under no circumstances, do we endorse or control such third-party websites, use of such third party websites is entirely at your own risk and subject to the terms of use contained within any such website. 

You agree to hold us harmless and to compensate us from and against any and all complaints, charges, claims, damages, losses, costs, liabilities and expenses due to, arising out of, or relating in any way to your improper use of Takemyspare; the services; your content; or your breach of these Terms of Service.  

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site and our service or any content on it, whether express or implied. 

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site; use of or reliance on any content or information displayed on our site; or breach by users of the Terms of Service.

We are not responsible for any of the live events for which tickets are listed or purchased via our service and we do not make any guarantees or representations that such live events will take place and/or in the manner advertised.  Please note that we only provide our service for domestic and private non-commercial use. You agree not to use our service for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect or affect your computer equipment, computer programs, data, telecommunications equipment and/or devices or other proprietary material due to your use of our service or to your downloading of any content on our site, or on any website linked to it.

You agree to repay us in full for any claims, losses, expenses, damages, costs (including reasonable legal fees) and we incur as a result of your use of our site or our service or as a result of any breach or alleged / suspected breach by you of these Terms of Service, any use by you of our site or our service which is unlawful or improper or which goes against the essence of these Terms of Service (this is a legal concept known as an indemnity).

Notwithstanding any of the above, we will only be liable for losses which are reasonably foreseeable consequences of a breach of these Terms of Service by us up to an aggregate liability, for all claims arising from the use Takemyspare or services during any calendar year of the higher of (i) the amount of platform commission fees we have received from you in the 3 months before the action giving rise to the liability; or (ii) £100.  All claims arising from use of Takemyspare must be filed within one year from the date the action arose. 

Uploading content to our site

Whenever you make use of a feature that allows you to upload or post content to our site, or to make contact with other users of our service, you must comply with the content standards set out in further detail below.

You warrant that you own or are licensed to upload content posted by you.  You also warrant that you have the right to allow us to use such content and contributions in accordance with rights you licence to us. You will be liable to us for any for any breach of these warranties. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

You agree that we have no obligation to post or publish any information or content provided or uploaded by you (including ticket listings) and we have complete discretion as to how, when and for how long such content is featured or present on our site.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the site a licence to use, store and copy that content and to distribute and make it available to third parties. The rights you licence to us are described in the next subsection ("Rights you Licence").

We also have the right to disclose your identity and/or actions to law enforcement authorities as we reasonably feel is necessary and/or to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.  We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our service.  We have the right to remove or edit any posting or contribution you make on our site if, in our opinion, your post or content does not comply with the content standards set out in and/or any other policies referred to in this Terms of Service.

The views expressed by other users of our service do not represent our views or values.

Rights you licence

When you upload or post content (including text, names, contact details, images, videos, photos, description of tickets or other information) to our service or provide us with content, you grant us the following licenses:

a) a non-exclusive, irrevocable, perpetual (to the extent permitted by copyright or other rights in such content), royalty-free, worldwide, sub-licensable and transferable right to use, reproduce, publish, copy, store, share, make available, distribute, make derivative works of, display, perform, edit, adapt and/or modify such content in any media as part of and/or in connection with (including promotion of) our service (via all channels) and/or our business; and

b) the right to make such content (or any part thereof) available to other users of the site and/or third parties, 

such licences shall continue even after you delete your account and/or your content from our site.

Deactivating accounts

Should you wish to deactivate your account you may do so by contacting customer support at hello@takemyspare.com with your request to delete your account and/or through your my account login page.  We will deactivate your account within 10 working days from receipt of your request.  We reserve the right to deactivate your account, suspend your account and/or clear your account history at our discretion and you agree that we will not be held liable to you or any third party if we do so. 

Content rules and user restrictions

When uploading content or making contact with other users you agree to comply with these Terms of Services.  You are and shall remain responsible for the content you create, upload or make available through Takemyspare and warrant that any such contribution complies with these Terms of Service and all applicable laws.  

You represent and warrant that information you post and listings you upload or make available to other Takemyspare users:

(i) is accurate, true and complete and does not defraud us or other Takemyspare users;

(ii) is not misleading, deceptive, false or defamatory;

(iii) does not violate any laws, third party rights (including but not limited to intellectual property rights, rights of publicity or privacy) or these Terms of Service;

(iv) is not obscene, indecent, offensive, hateful or inflammatory and does not contain information or imagery of  pornographic nature;

(v) does not contain information or imagery of graphic violence, threats, hate speech or of a bullying/harassing nature that may intimidate or encourage or promote unlawful violence; 

(vi) does not contain or promote sexually explicit material and or events; 

(vii) does not promote discrimination; 

(viii) does not infringe any intellectual property right or trade mark of any other person; 

(ix) does not offer or supply tickets to illegal events;

(x) does not impersonate third parties or other users with the intent of misleading, confusing or deceiving others; and 

(xi) does not given the impression that they emanate from us or advocate, promote or assist any lawful act of any kind,

and agree that you are solely responsible for any resulting damage or loss to any party who places reliance on any information or content you create, upload or make available through Takemyspare.

You agree that when accessing Takemyspare you will not (i) misuse or disrupt the software, platform or services by knowingly or negligently introducing viruses, Trojans, worms, logic bombs or other malicious or harmful materials to the software; (ii) use any robot, spider, crawler, scraper or other automated means or interface to access the services or extract other user's information; (iii) use or develop any third party applications that interact with other user's content or the services without our written permission; (iv) use the services in a way that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the services, or that could damage, disable, overburden, or impair the functioning of the services; (v) modify, copy, distribute, display, reproduce, publish or licence any content that you do not own; (vi) probe, scan or test the vulnerability of the Services or any system or network; (vii) transmit or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation(spam); or (viii) use or attempt to use another user's account without their permission. 

If required by applicable law or if we believe that you are abusing Takemyspare or the services or exposing or potentially exposing us to any legal risk, not acting in good faith or otherwise acting in breach of these Terms of Service we may, at our sole discretion, suspend or terminate all or part of your account or your access to the services without prior notice and you agree that we will not be held liable to you or any third party if we do so.

We have the right to disclose your identity and contact details to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights or of their right to privacy.  We also have the right to disclose your identity and contact details to any law enforcement bodies/agencies.

We will determine, at our discretion, whether there has been a breach of these Terms of Service through your use of our site.  Failure to comply with the content rules and restrictions is a material breach of these Terms of Service upon which you are permitted to use our site and/or our service.  Such breach on your part may result in our taking all or any of the following actions; immediate, temporary or permanent withdrawal of your right to use our service; immediate, temporary or permanent removal of any posting or material uploaded by you to or via our service; issue of a warning to you; legal proceedings against you for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; further legal action against you; or disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

Contacting us and complaints

Through these Terms of Service we make clear that we do not want the services to be put to bad use, however, as we do not review all content, we cannot guarantee that content will always conform with our Terms of Service.  Notwithstanding, if we receive a complaint or we have a reasonable belief that you may be in breach of these Terms of Service or applicable laws we may review your content and in our discretion remove it. 

If you are offended by the content you have viewed through Takemyspare you can report another user by logging into "Your account" and reporting the user on the other user’s profile page. 

Please email customer support at hello@takemyspare.com to report any errors that appear to have been made to your account.  

Alternatively, if you have a complaint about Takemyspare or about any of the content on Takemyspare you can report your concern by contacting us at hello@takemyspare.com.  We will investigate the issue and seek to resolve the matter fairly and amicably, we aim to respond to all complaints received by our customer services team within 10 working days of receipt.  

If we become aware that one of our users has repeatedly infringed third party copyright, we will take reasonable steps to suspend and if appropriate terminate the user's account. 

General

You may link to any part of our site (including home page), provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.  You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.  We reserve the right to withdraw linking permission without notice.  If you wish to make any use of content on our site other than that set out above, please contact hello@takemyspare.com 

We are not responsible for monitoring any communications that you may provide, rely on or post via our service, but we are permitted to monitor such communications and we reserve the right, in our discretion, to disable your account, remove content information or listings provided by you, cancel or reverse any transaction and/or put in place technical and/or legal steps to prevent you from using our service in the event that you breach any terms and conditions or the existence of this free service (including the various policies referred to in this Terms of Service pursuant to paragraph 2 above).  Please note that this does not limit other remedies which may be available to us.

The content on our site is provided for general information only.  It is not intended to amount to advice or recommendations on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

These Terms of Service do not create or intend to create an agency, partnership, joint venture or any other such relationship between you and us. 

In the event that any of the provisions of these Terms of Service are held to be invalid, void or unenforceable, the remaining provisions will remain in full force and effect.

We may assign or transfer its rights and obligations under these Terms without your prior consent, provided such assignment or transfer is on the same Terms to the relevant third party.

Any failure or delay on our part to enforce a right or provision under these Terms shall not be deemed to be a waiver of such right. 

Dispute escalation process

Dispute escalation process, jurisdiction and governing law

If you experience a problem with a sale or purchase of tickets via our service or the Seller/Buyer has not met you at the agreed time and location in time for the event or there has been a delay causing you to miss the event, please raise an issue in the "Your Account" section of our web site immediately and in any event within 12 hours of the event start time. 

Takemyspare is under no obligation to investigate and/or penalise either party for failing to attend the event; however, in so far as possible we will try to assist bother parties with communicating messages to the other party. 

If on meeting you find your tickets and/or the other party are not as described, then an issue should be raised immediately through the "Your Account" section and you should provide feedback and your experience dealing with them. 

As a Seller if you believe that tickets you supplied are as described, and the Buyer has acted improperly, then please raise an issue in the 'Your Account' section of our web site. Please note any such issue should be notified within 12 hours that the event was scheduled. 

If you find upon presentation of your tickets at the venue that they are not valid and / or result in you being denied entry, any such issue must then be raised in the 'Your Account' section of our web site within 12 hours of the event start time.  

If you are unhappy with the event and/or offering provided by the Seller/Buyer please raise this issue in the "Your Account" section of the website and we will seek to assist the parties with resolving the matter. 

For the avoidance of doubt we are under no obligation to investigate issue make directly between Sellers and Buyers.

We will endeavour to get back to you and anyone else concerned within 5 working days of when an issue has been raised or brought to our attention, when we may request further details. However, if the matter is urgent (owing to a pending event date etc.), we will prioritise your dispute accordingly and wish to remind you that you should not rely on this process for resolving and communicating with the other party.

Where appropriate, you agree that we may pass all relevant information on to appropriate third parties in an effort to resolve the dispute, and you should then deal directly with any such third party in an effort to resolve the dispute as quickly as possible.  For example, we may pass relevant information on to Mangopay's dispute resolution team, where appropriate, who may refund Buyers where appropriate.  

These Terms are governed by the laws of England and Wales.  If you have a dispute please do contact us before taking any action via our complaints procedure.  We will try to resolve issues with you; however, if we and you cannot do so then you agree the courts of England and Wales will have jurisdiction to settle any dispute or claim arising under these Terms. 

Additional terms

These terms are additional to the general Terms of Services. 

FOR SELLERS

If you use our platform services for listing or selling tickets (you are a "Seller"), you must comply with these additional terms for Sellers. If you do not, you agree that your listing may be rejected or removed, and that we have the right, at our absolute discretion and without notice, to remove any posts, listings or contributions and/or to suspend or disable your account, block access to our service and/or to cancel or reverse any transaction which may result in financial implications for you.

You accept that Takemyspare merely provide a platform service through which potential Buyers and Sellers, who have a spare ticket to an event and wish to attend with one another, may contact one another.  Takemyspare are not responsible for the transaction between you and the Buyer, it is therefore up to you and the Buyer to arrange and complete your transaction for the sale of your tickets, in accordance with the additional terms for Buyers and these additional terms.

You confirm that you are able to enter into legally binding contracts and that you are at least 18 years old and that you are permitted to list, offer for sale, supply and/or sell tickets on our service at face value ('face value' meaning the price stated on the ticket) or less. 

There shall be no delivery charge added to the cost of the ticket as you are only permitted to list and sell tickets to events that you will be attending together with the Buyer.  All tickets will be provided in person, prior to any event.  You are not permitted to charge, re-charge or add any other costs or fees, including those that you may have incurred in the purchase of your tickets (such as booking fees shipping costs and/or insurance for example).

Please note that when registering with Takemyspace you will automatically be allocated an account with a Mangopay account, or any other such secure payment processing third party account.  

No payments, transactions or credit information will be recorded on the platform service or processed by us.  Any and all payments will be managed by Mangopay, or any other such secure payment processing third party service. When using our payment services, you agree with our provider’s conditions and terms . We shall not be liable for the acts or omissions of such third party. You shall be solely responsible for the transmission of information connected to your credit or debit card and we hereby exclude all liability to the extent permitted by law. The permitted payment methods will be those payment methods supported by Mangopay, or any other such secure payment processing third party service, via the secure payment site that you will be redirected to in order to process a payment.  Under no circumstances will cash exchange with Buyers be permitted.   

You acknowledge and agree that use of our platform to list tickets is a free service but should you enter into any agreement with a Buyer you will be responsible for paying a listing fee (this will include an additional charge, calculated as a percentage on the total ticket charged to the Buyer) for use of the platform service. 

You should not share personal information or personally identifiable information via our service and you should only share personal information (including contact details and/or financial information for example) as necessary and requested by us or as required in order to arrange meeting arrangements with a Buyer (please see our Privacy Policy for more information).

All information and/or data and/or content that you provide (including in relation to your identity as well as in relation to tickets or the events to which they relate) must be accurate and complete and must be kept up to date by you - this includes contact information, as Buyers and Sellers need to be able to get in touch with each other and we need to be able to contact you.

You agree that when listing your tickets, you will not provide false information and you will provide all the information we request accurately and honestly, together with all individual characteristics of the tickets you are selling and any additional information the Buyer could reasonably expect to be given in relation to the tickets and the Seller.  

You warrant and represent that the ticket(s) you offer for sale exist; are authentic; are valid for the live event stated which must be in the UK; are not counterfeit; are not stolen; have been legally purchased by you and you are entitled and able to list such ticket via our service; are owned by you in a personal capacity and not for any commercial or illegal purposes; are held "in-hand" by you (for physical tickets) and have been received by you, retained and continue to be accessible (for e-tickets); and are not in breach of the tickets' terms of sale.

By listing tickets, you are making an offer to supply such ticket (at the price stipulated in association with the listing) to the first buyer who commits to buy such ticket i.e. accepting your offer. You and the Buyer are therefore entering into a binding contract and when the Buyer commits to purchase the ticket, you are bound to supply the relevant ticket to that buyer strictly in accordance with the terms agreed between you.  While your ticket remains listed but unsold, you may cancel your listing at any time. Once your ticket has been sold (regardless of whether you have received confirmation of sale from us), you acknowledge and agree that you may not change your mind or cancel the transaction under any circumstances and you will not be entitled to claim any refund or return of the ticket.

If the event you have sold tickets for is cancelled or the date of the event is changed the Buyer will not be permitted to obtain a refund directly from the event organisers or the ticket retailer that sold the ticket to you.  Immaterial of the steps taken by you we shall refund the Buyer in full and neither will be charged additional costs/commission for use of platform in these circumstances and it is your sole responsibility to obtain a full refund from the event organiser or retailer that sold the ticket. 

Your sale will not be confirmed to the Buyer until we have received confirmation of full payment by the Buyer, following which we will send you confirmation of the sale.  All monies will be held by Mangopay in their client account and you will not receive payment from the Buyer until after the event and the Buyer has confirmed that the event and meeting went ahead.  You authorise us and/or any third parties processing payment to set off any additional charges prior to crediting your account.  All fees will be clearly stipulated notified and agreed to prior to any events being listed and will be calculated based on the event sale price. You should not send or supply or hand over tickets to a Buyer without proof that they have been paid for beforehand.

You cannot deny responsibility for the authenticity or legality of tickets that you list or offer for sale or supply to other users. We reserve the right to reject and/or remove your listings and any content posted by you in the event that we are unable, after making reasonable enquiries, to verify the ticketing information you have listed or supplied or if we are unsure about your listing or if we have any concerns regarding you or your listing or previous sales or listings by you or if we need to contact you but are unable to do so using the contact details you have provided.

You will co-operate with us at all times and comply with any requests by us for information or clarification or investigation in relation to your listing or sale of any ticket(s) via our service.

If you come across anyone acting suspiciously in their use of our site or our service, or if you have any reason to believe that any ticket being sold between users is in breach of any terms of sale of the ticket, or These Terms of Service please contact us at hello@takemyspare.com and we shall investigate and, at our discretion, use our reasonable endeavours to remove the listing from our service and/or block such users from our service where feasible and appropriate.

FOR BUYERS

If you use our platform to buy tickets from Sellers "you are the Buyer" you must comply with these additional terms and obligations. If you do not, you agree that we have the right, at our absolute discretion and without notice, to remove any posts, offers to purchase and/or to suspend or disable your account and/or block access to our service and/or to cancel or reverse any transaction, which may result in financial implications for you. 

You accept that Takemyspare merely provide a platform service through which potential Buyers and Sellers, who have a spare ticket to an event and wish to attend with one another, may contact one another.  Takemyspare are not responsible for the transaction between you and the Seller, it is therefore up to you and the Seller to arrange and complete your transaction for the purchase of your tickets, in accordance with the additional terms for Sellers and these additional terms.

You confirm that you are able to enter into legally binding contracts and that you are at least 18 years old and that you are permitted to purchase the tickets listed on our site. There shall be no delivery charge added to the cost of the ticket as you are only permitted to purchase tickets to events that you will be attending together with the Seller.  All tickets will be provided in person, prior to any event.  Tickets may only be purchased for your own personal and non-commercial use. 

Please note that when registering with Takemyspace you will automatically be allocated an account with a Mangopay account, or any other such secure payment processing third party account.  

No payments, transactions or credit information will be recorded on the platform service or processed by us.  Any and all payments will be managed by Mangopay, or any other such secure payment processing third party service.  When using our payment services, you agree with our provider’s conditions and terms . We shall not be liable for the acts or omissions of such third party. You shall be solely responsible for the transmission of information connected to your credit or debit card and we hereby exclude all liability to the extent permitted by law. The permitted payment methods will be those payment methods supported by Mangopay, or any other such secure payment processing third party service, via the secure payment site that you will be redirected to in order to process a payment.  Under no circumstances will cash exchange with Buyers be permitted.   

You accept that you will be responsible for the payment of a handling fee, detailed as the Takemyspare transaction fee. This will be payable per ticket and will be charged as a percentage of the ticket price.  All charges will be clearly notified and detailed prior to your acceptance and purchase of a ticket from a Seller. 

You should not share personal information or personally identifiable information via our service and you should only share personal information (including contact details and/or financial information for example) as necessary and requested by us or as required in order to arrange meeting arrangements with a Seller (please see our Privacy Policy for more information).

All information and/or data and/or content that you provide (including in relation to your identity as well as in relation to tickets or the events to which they relate) must be accurate and complete and must be kept up to date by you - this includes contact information, as Buyers and Sellers need to be able to get in touch with each other and we need to be able to contact you.

You agree that Takemyspare are not responsible for the accuracy of any ticket information posted and it is your responsibility to ensure that details of the tickets listed correspond with the event you are interested in, and you should make all reasonable efforts to verify the legitimacy of the tickets you wish to purchase, for example by checking location and venue details, dates and times of the event advertised, seat allocation /seat numbers and face value of the ticket(s) in question before you commit to buy.

You must pay (on time) for any ticket(s) that you commit to buy and you acknowledge that you are entering into a legally binding contract with the Seller when you commit to buy any ticket via our service, and you have no right to cancel the transaction or change your mind once you commit to buy any ticket(s) listed via our service.

You must report any issues with the tickets to us without any delay, in accordance with the dispute escalation provisions.  Any ticket you purchase via our service will be subject to separate terms and conditions as set by the event organiser and/or the original ticket retailer. You agree and confirm that by purchasing any ticket(s) via our service you are accepting and agree to abide by all terms and conditions applicable to the ticket(s) and the event itself.

After you have purchased your tickets, it is your responsibility to monitor the details of the event right up until the event takes place, as it is possible that dates, times, line-ups, locations etc. to change and in these cases to liaise with the Seller on meet up details as appropriate. If the event you have purchased a ticket(s) for is cancelled or the event date has changed you will be fully refunded and not charged the transaction fee. The Seller will be responsible for obtaining a refund from the event organiser or the original ticket retailer if appropriate.

If you are unable to gain access to an event with any ticket validly purchased through our service, you must immediately in accordance with our dispute escalation provision. If the Seller raises an issue with us in relation to you and the tickets purchased we may investigate the issue but are under no obligation to do so.  You agree to co-operate with us at all times and comply with any requests by us for information or clarification or investigation in relation to your purchase or attempted purchase of any ticket(s) via our service.

In the event that the Seller does not fulfil their obligations and/or if you have a complaint or dispute regarding a ticket transaction, our service and/or other users, please raise the issue in accordance with our dispute escalation provisions.

In the event of a fraudulent transaction where you have validly purchased and paid for a ticket via our service and the ticket is not as described by the Seller in their listing via our service, you will be refunded in full provided you notify us immediately and in any event within 12 hours of the event start time provided you can prove that the Seller failed to satisfy their obligations.

If you come across anyone acting suspiciously in their use of our site or our service, or if you have any reason to believe that any ticket(s) being sold between users is in breach of any terms of sale of the ticket(s), or these Terms of Service, please contact us at hello@takemyspare.com and we shall investigate and, at our discretion, use our reasonable endeavours to remove the listing from our service and/or block such users from our service where feasible and appropriate.